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Post by Admin on Feb 12, 2013 12:59:44 GMT
What happens where you are in a situation, where a company has the monopoly on a particular service? If they're good at what they do, there isn't an issue, but if they're unsatisfactory, you're stuck right between the proverbial rock and a hard place.
Do you still complain? What kind of response do you get? Do these companies ever actually try to resolve issues?
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Post by OhDeer on Feb 12, 2013 14:25:00 GMT
i once lived in a region with one bus service, which i won't name, but anyway - they were always late or the bus would get cancelled without warning. i voted angry, by the way, but it went beyond that. i was inconvenienced, fed up, angry, upset and quite often in trouble at work too. it really interfered in my life.
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Post by mooms on Feb 22, 2013 12:18:41 GMT
I have a degree in economics and a despise for monopolies (with few exceptions). If I can't switch I perceive it as deep unfairness on personal level and a huge inefficiency on a society level.
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Post by Admin on Mar 1, 2013 19:24:11 GMT
I lived on the Isle of Wight for a year and although there were a few services available for transport to and from the mainland, they were all the same level of expensive and didn't seem to care about their paying customers at all. Basically you had to use whichever company was based in your area of the coast or whichever one operated the route to your destination. What a nightmare. The car ferry prices were extortionate and seemed to be generated randomly.
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Post by mika on Mar 2, 2013 20:56:12 GMT
I live in a country where we only have one railway company and no national bus lines, so one can't really decide how to get from one place to another. The trains are always late, extremely dirty and always overcrowded, and the staff is rude if not abusive. After a while I became increasingly frustrated and now I just complain (over the phone, via email, to the staff directly) whenever the opportunity arises. Admittedly very passive-aggressive, but better than nothing! I also try to boycott them whenever I can, using apps or internet forums where you can look for people who are driving into the same direction and are willing to take you there for a small gas money contribution or even for free sometimes it works a charm, sometimes you can't find anyone and end up feeding your money to 'the man' after all And Mooms, I totally get what you mean! The railway company is systematically preventing small startups (like bus lines between major cities etc) from being successful by jamming them with extraordinary lawsuits and damages claims. Just another reason to hate them!
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