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Post by OhDeer on Feb 9, 2013 8:51:49 GMT
I always used to get one brand of phone when I upgraded (let's call it the blockier) but then when smartphones arrived, I just found them useless at handling everything and to be honest, their operating system (I'm sure you can guess which one) drove me **** mad. Dunno how many times I phoned their callcentre and I kept getting through to people who either sounded half asleep, completely brain dead or just superior about my lack of technical know how. They made me feel stupid and eventually I didn't just change brands of phone, I changed service providers too. Their loss, if you make me angry and make me feel stupid, I'm definitely not buying anything from you.
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Post by Admin on Feb 9, 2013 9:01:22 GMT
Gah! I know exactly what you mean. I've worked in call centres and I really try to remember that they have a terrible job, but there are times when I find myself losing it anyway. I think I know the phone etc you're talking about too - I went right off them as well. I feel sort of ... superior to them now, if that makes sense? Like they got left behind where usability and tech is concerned.
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pattypan
Citizen
VIP (and don't forget it)
Posts: 20
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Post by pattypan on Feb 11, 2013 7:33:23 GMT
Although my phone is the outdated kind of 'knock on wood' type, it has a touchscreen, a 5megapixel camera, access to the net and emails etc. I have been with this brand for ever and wouldn't change it, not even for a fruit salad! I use my tablet for all things fancy and my phone is a phone...is a phone...is a phone. Call centre agents are only as effective as their training and how they are treated and managed by their employers. Too often people are put into jobs that they are not equipped to deal with and can be overwhelmed or even underwhelmed. I try to remember this as I am about to tear my hair when I am waiting for a problem to be resolved.
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Post by Admin on Feb 11, 2013 10:30:43 GMT
I'm using a phablet *flicks hair* it's not a phone, it's not a tablet ... *ahem* let me not commit the forum-sin of going too far off topic here I agree with you about call centre agents, I do feel sorry for them. As I said, I've worked in several and I only got paid decently in one. As for others, frankly I could tell you some serious horror stories from both sides of the telephone I have endless patience, but if one just honestly doesn't listen at all, then I reach the end of that patience and move rapidly into irate customer mode. I mean, doesn't anyone give a hoot about the consumer's voice?
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pattypan
Citizen
VIP (and don't forget it)
Posts: 20
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Post by pattypan on Feb 11, 2013 19:36:31 GMT
I actually don't think many companies care that much about the consumer's voice...lots of lipservice
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Post by Admin on Feb 12, 2013 1:26:52 GMT
I actually don't think many companies care that much about the consumer's voice...lots of lipservice Agreed. I was always trained to "handle consumers:customers" - never to respect or deal with people. Umair Haque said that the world's in a mess because we call people consumers instead of people. Call centres are usually all about damage control - the good ones are about actual problem solving.
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Post by Admin on Feb 20, 2013 4:01:51 GMT
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