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Bank
Feb 9, 2013 12:26:51 GMT
Admin likes this
Post by hippolyta on Feb 9, 2013 12:26:51 GMT
I haven't actually changed yet (inertia) but I am coming very close! While my bank's twitter account is pretty good, everything else is pretty useless. Just 2 examples:
1) I go into my branch because I want a human being to discuss things with. The person behind the counter listens to my story, picks up the phone and connects me with the bank call centre... I hold for 20 minutes, standing at the counter, at the end of which I am expected to give my account details out, in public, so all the other bank customers can hear! 2) I talk to my "private banker" about how high my bank fees are and what options there are to reduce them. She sends me an e-mail offering to upgrade me to a platinum account. I will get new shiny bank cards, and access to an lounge at the airport, in return for which my fees will increase by R5.00....
Sigh...
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Bank
Feb 9, 2013 18:25:04 GMT
Post by Admin on Feb 9, 2013 18:25:04 GMT
No privacy - that's no flipping good at all
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Bank
Feb 10, 2013 14:47:56 GMT
Post by OhDeer on Feb 10, 2013 14:47:56 GMT
I haven't actually changed yet (inertia) but I am coming very close! While my bank's twitter account is pretty good, everything else is pretty useless. Why do banks act like they're all that, when we are supposed to be the customers? They act all superior all the time, like they're in control and meanwhile, it's our money.
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Bank
Feb 10, 2013 18:49:53 GMT
Admin likes this
Post by braveheart on Feb 10, 2013 18:49:53 GMT
Have had similar experiences with my bank. But have also had some fantastic service when staff members have gone the extra mile for me many times. Perhaps too many employees are discouraged from using their own initiative and land up responding to customers in robotic-like speak.
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pattypan
Citizen
VIP (and don't forget it)
Posts: 20
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Bank
Feb 10, 2013 19:43:34 GMT
Post by pattypan on Feb 10, 2013 19:43:34 GMT
I have been threatening to move my banking account for 20 years, maybe the grass is greener on the other side! But it involves so much hassle I just can't be bothered. To justify my apathy I repeat the adage "better the devil you know". I mean aren't all banks much the same?!!!! Mostly I am left feeling very frustrated after phoning the help line as agents read from their scripts without listening to what my problem is. I believe it's all about recruitment and training, and until companies are prepared to pay decent salaries to people who have the very difficult task of dealing with irate customers and equip them with the right skills, I have accepted that the route to my calmness in dealing with banks is only through happy pills...two under the tongue and I can face any dead-pan bank official!
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Bank
Feb 11, 2013 10:51:43 GMT
Post by Admin on Feb 11, 2013 10:51:43 GMT
Let me think ... so far in my life, I have been with two banks in the UK - one of which changed its name a few years back. I've stayed with them actually, I landed up with 2 accounts at 2 banks and decided to ditch one. I chose the one that had always been easier to deal with, in terms of their staff being approachable. The one I ditched had staff that were, frankly, quite snotty. Sort of, "Oh no, you'll need to provide us with 15 payslips, your medical history and a DNA sample before we permit you to transact any financial accounts within these hallowed halls" type of a thing. I never, ever complained or reacted, it was simply an easy choice to make in the end.
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Bank
Feb 12, 2013 16:51:15 GMT
Post by jack88 on Feb 12, 2013 16:51:15 GMT
sometimes I think it's just the luck of the draw. You just hit the wrong people on a bad day. Banks are universally awful so I guess I just stick with the devil I know.
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Bank
Feb 13, 2013 6:46:56 GMT
Post by Admin on Feb 13, 2013 6:46:56 GMT
Well, with the global economy how it is now, I certainly see a lot of anger at banks, and in the first world, Umair Haque, amongst many other pundits, are calling for their complete restructure. I rather think that where banks are concerned, people are likely to get angrier and angrier at and about them - even beyond customer service issues, but on a deeper level.
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