pattypan
Citizen
VIP (and don't forget it)
Posts: 20
|
Post by pattypan on Feb 9, 2013 19:24:37 GMT
I had an account with a well known clothing store that is part of a large chain. This account was actively used for many years and the account duly paid every month. One very busy Saturday, in a very busy store, in a very busy queue with not so busy cashiers, I placed my very carefully chosen underwear on the counter and presented my store card. The cashier holding up my knickers and asking me every loudly if I was sure they fitted me because no exchange of underwear is allowed at the Red Hanger store, did little to endear me to her. Seriously, do I want 25 people knowing what size knickers I wear? I waited patiently as she fiddled with the computer and hummed and hawed and sighed, and shouted for her supervisor who was on the other side of the store. Long story short, I had been blacklisted and a summons had been issued to collect the R13.60 which I had neglected to pay when I last paid my account. I tried to convince them that I had not received any notification of the shortfall and that if they had checked my credit record they would have seen that I had not defaulted once before and that my credit rating was excellent. I even offered to pay the R13.60. But as red tape goes, pun intended, I could not sort anything out that busy Saturday, nor any busy day soon thereafter. I was eventually referred to the credit department in Durban and about 25 phone calls and 60days later the outstanding amount was paid. I destroyed my card and decided that I could live without red hangers in my cupboard. Happy ending? Absolutely not...the next time I applied for finance to purchase a car, I discovered that I had a judgement against me...you guessed it...for R13.60.
|
|
|
Post by Admin on Feb 10, 2013 10:56:33 GMT
I know EXACTLY how you feel. I got a text message a few weeks ago from a major clothing store, demanding £2, 500 and threatening to sue etc - a really rude one too, I might add. I felt absolutely outraged and offended - first of all, I have never even had an account with them. I haven't even entered any competitions with them, or done any surveys - there's just no way they ought to be aware of my existence at all. Secondly, the tone was snotty and I object to being communicated with in that way. I felt thoroughly irritated. It was branded with a law firm's name, so I responded, saying something like - I have NEVER had an account there, what is this all about? I've had a couple of missed calls from a number which, when I ring back, says "credit control ..." at which point I banged the phone down grumpily. Apart from that, nothing. I am too nervous to check my credit rating, in case there is some sort of identity mixup - so there's another negative feeling. Needless to say, I won't be setting foot in any of their shops again. Way to alienate customers (I have bought from them using cash in the past). You must have been really embarrassed by that cashier? What lousy customer service What a lack of respect too. And all of that for an amount that translates to a whole £1. No wonder you decided not to go there anymore.
|
|
|
Post by OhDeer on Feb 10, 2013 14:44:16 GMT
I had an account with a well known clothing store that is part of a large chain. This account was actively used for many years and the account duly paid every month. One very busy Saturday, in a very busy store, in a very busy queue with not so busy cashiers, I placed my very carefully chosen underwear on the counter and presented my store card. The cashier holding up my knickers and asking me every loudly if I was sure they fitted me because no exchange of underwear is allowed at the Red Hanger store, did little to endear me to her. Seriously, do I want 25 people knowing what size knickers I wear? OMG I would just die! Did you complain there and then, or afterwards? I think I would have gone bat**** crazy if anyone did anything like that to me. They call it underwear, not overwear, for goodness sakes. I'd be mortified and angry. I feel like slapping her on your behalf I've given up using on clothes shop, because they have these security people, who follow you around and watch everything. It makes me feel as if I have done something wrong, even thought I haven't. It feels like they suspect me of being a thief. I wouldn't mind bashing one of those people round the head with a half defrosted hake, I can tell you. Maybe a fully frozen hake would be better. Or a whale shark.
|
|
|
Post by braveheart on Feb 10, 2013 18:37:50 GMT
I have had large clothing chain stores in chunks. They promise customers the moon and land up giving us meteor showers!
|
|
|
Post by Admin on Feb 10, 2013 18:41:35 GMT
What kind of experiences have you had? And what kind of places do you shop at now? Seems like a good few of us can relate to the getting-fed-up-with-chain-stores thing. I have had large clothing chain stores in chunks. They promise customers the moon and land up giving us meteor showers!
|
|
pattypan
Citizen
VIP (and don't forget it)
Posts: 20
|
Post by pattypan on Feb 10, 2013 20:11:12 GMT
I do still buy some of my clothes from a very large chain but one that makes a difference. I have also picked up some lovely stuff from tiny little one-person shops and flea markets.
|
|
|
Post by Admin on Feb 11, 2013 10:45:23 GMT
Would it horrify you ladies to hear that I buy my clothes online?
|
|
pattypan
Citizen
VIP (and don't forget it)
Posts: 20
|
Post by pattypan on Feb 11, 2013 19:27:46 GMT
No not at all. If I could buy decent clothes online in SA I definitely would. How cool to choose out of a catalogue online and simply pay and have it delivered to my home. I would never go into a clothing store again.
|
|